We are committed to protecting the personal information you give us and telling you how we use the information we gather about you.
Why we collect information about you?
We want to offer you the best service, which you want to use easily. We may use information about you to help us customise our Website, to remember you and to improve its usefulness to you as a returning customer. We may use this information to notify you about changes to the Website or products, services or promotions.
We may personalise your visits to the Website and develop the design and style of the Website to improve the services provided to you.
What information do we collect from you?
We may collect information from you when you fill in our online registration form on our Website; the type of information we will collect includes, for example, your name, mailing address, and email address, telephone numbers.
In addition to personal information, we may also collect information about you automatically when you visit the Website by using cookies (small text files) trends, which we may make, use of ourselves.
If you register to use services via Facebook Connect, we may collect other types of information. These are all shown at the time you use Facebook to register.
How we ensure privacy is maintained.
We endeavour to ensure that your data is stored securely and to prevent unauthorised access. We have security measures in place to protect your information which we monitor regularly. Unfortunately, despite our measures, because of the nature of the Internet, we cannot guarantee that your information will remain at all times 100% secure. The continuing efforts of hackers to defeat even the newest of security systems means that we can never make this promise.
Please be aware that if you disclose information on chat areas, your Profile page, comment areas, forums or other public services it may be possible for other people to use this information. We are not responsible for the disclosure of any information you post in this way on our social media platforms.
We comply with the Data Protection Act 1998 and the Regulation of Investigatory Powers Act 2000 and all other legislation, which governs the maintenance of privacy in your information.
Disclosing your information and consent or sharing your data with third parties.
We will not make use of your personal information for direct marketing companies. By direct marketing activities, we mean the communication directly to particular individuals (by e-mail, post or telephone) of any advertising or marketing material. Your data is strictly never shared with any other companies.
We compile anonymous records of user trends, which we may make, use of ourselves.
We will not disclose your personal information to National, Local authorities, unless required by law or any other regulation.
We will not disclose your personal information to the recipient of flowers. If a recipient wants to know the identity, location or gender of you (The sender) we would always contact you first for your consent to relay any information to the recipient.
We endeavour to prevent unauthorised disclosures of your personal information by other people, but we are not responsible for any unauthorised disclosures or other breaches of security or for the actions of others if the information was passed to them with your authority.
Credit or Debit Card Information
All payments proceed on our website are encrypted. They are not held as full text on our website or at our shop. When you pay by debit or credit card over the phone, all the information is entered straight into the PDQ machine (Processing Data Quickly machine) we absolutely do not write any card details down on paper. We are PCI compliant with our card machine and are committed in keeping updated to all laws in order to keep your card details safe.
To make sure that we are compliant with the General Data Protection Regulation we want to remind you that you can unsubscribe from receiving our email updates at any time. Whenever you are asked to fill in a form on our website, look for the box that you can tick to indicate whether or not you would like to opt in to our newsletter.
The Data Protection Compliance , all details of which can be found here: https://ico.org.uk/
If having given your consent and you subsequently decide you no longer wish to receive direct marketing information from us or you have any questions or feedback then please notify us at the following email address: [email protected]
If you wish to receive a copy of the personal information we hold about you, or have any other queries or concerns about the way we are collecting and using your personal information, please write to us (including full details of your request) at:
2a Stanhope Road